Frequently Asked Questions
Everything you need to know about bringing Soto into your home.
What materials are used in Soto furniture?
We prioritize sustainable, high-quality materials including FSC-certified solid woods, premium linen blends, and recycled metals to ensure longevity and style.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 2-4 weeks for scheduling and transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Do you offer fabric swatches?
Yes, we offer complimentary swatch kits for our upholstery collections so you can test colors and textures in your own lighting before making a purchase.
How do I track my shipment?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Does Soto furniture require assembly?
Most of our larger pieces arrive fully assembled or require minimal leg attachment. Detailed instructions and necessary tools are included in every box.